From scripts to systems: where health chatbots add value
Health chatbots don’t succeed because they’re clever, but because they’re embedded in trusted systems with clear referrals to real people at the right time. Here’s what we’ve learned over six years of pilots.
Learning through uncertainty: From pandemic networks to vaccine chatbots
During the Coronavirus pandemic, millions of children around the world missed routine vaccines. I am embarking on a Frontier Technology pilot that will explore the question: Can a chatbot improve the effectiveness and efficiency of vaccine uptake?